Delivery & Returns

Delivery

Items in stock are normally dispatched within 48 hours of order confirmation. Please allow slightly longer during busy periods.

We offer standard mainland UK delivery via Royal Mail (2-3 days from despatch) at £2.95 per order to a single address.

Please contact us if you are looking to send something internationally. We are happy to provide a quote.

Out of Stock Items

For any items ordered which are out of stock, we will contact you by phone or email to advise a likely delivery date.

Returns & Refunds

Please return unwanted goods for refund within 14 days of receipt. Please obtain proof of postage and allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit.

Unfortunately, we cannot accept exchanges on goods we consider damaged or used (although your statutory rights are not affected).

In line with regulations, if you cancel your entire order within 14 days of receipt, we will refund the original cost of standard delivery. However you will need to pay to return the goods to us.

If an item proves to be faulty, we will refund the cost of return postage.

For full details, please see below the new Consumer Contracts Regulations, valid from June 2014.e 2014.


Consumer Contracts Regulations:

Your right to cancel  Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.   If your order consists of multiple goods, the 14 days runs form when you get the last of the batch.  This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund  You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.   A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.  The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery  The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

Exemptions There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.  These include, CDs, DVDs or software if you’ve broken the seal on the wrapping, perishable items, tailor-made or personalised items.  Also included are are goods that have been mixed inseparably with other items after delivery.

Always check the T&Cs:  14 days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.

Three Boys Rock